Refund & Cancellation Policy

Cancellation

When we book your Zipline Tour, we also schedule Guides and other support Staff for your trip. If there are no-shows, we still incur staffing expenses. With such “on-the-spot” notice, we are not able to fill your spot on the tour, and thus must charge you the entire fee. Likewise, when we reserve your Canyon Aerial Course Tour, staff and resources are utilized to prepare for and to conduct the tours; additionally, in some cases, we may have had to turn Guests away if your tour time was full. Our high season is the Summer months and thus to plan effectively and to run our business efficiently, we need to be able to use our available inventory as best possible. And that means we must be able to anticipate tour demand/volume.

No refunds for cancellations made 14 DAYS or LESS prior to ANY scheduled tour, be it the Lost Canyon Zipline, Canyon Aerial Course (CAC), or Via Ferrata.

Cancellations made more than 14 days before your reserved tour date subject to the following Fees:

  • CAC: $20 per person fee for cancellations made more than 14 days before reserved trip date
  • Zipline: $25 per person fee...
  • Via Ferrata: $30 per person fee...

All fees are refunded to you if your trip is cancelled due to unsafe weather conditions…but, this is rare as we go rain or shine, snow or blow.

Weather Policy

We will cancel, reschedule, or postpone tours due to bad weather. We reserve the right to postpone a trip for up to one hour to wait out inclement weather and then resume the tour. We want you to experience a fabulous tour, but Mother Nature rules and we will not risk our Guests’ safety.

Change in Trip Itinerary - Rescheduling Fee

As above, we incur time and expenses to mobilize for our trips. There are rare instances in which we will allow a change in your tour date/time; determination is made on a case-by-case basis and depends upon a number of factors, including specific tour size, percentage booked, Guide availability, etc. If after evaluation of the many factors which impact our tours we decide to allow a change in your reserved tour, there is a $10 per person Change Fee for the Canyon Aerial Course; a $15 per person Change Fee for the Lost Canyon Zipline Tour; and a $20 per person Change Fee for the Via Ferrata Tour. When allowed, this is a one-time opportunity (i.e., we will not allow repeated changes in a tour date/time).

We reserve the right to refuse any of our tours to anyone at our discretion.

Captain Zipline to Explore the Sonoran Desert

Keep your eyes open zip line fans... Captain Zipline might soon be soaring over the Sonoran Desert. We have been negotiating a contract that would bring Captain Zipline to the Sonoran Desert and are very excited about this opportunity to expand our offerings to new locations, serve new clients, and educate a new community on the thrill of zipping and the wonder of our natural world. Check back soon for more details.

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Captain Zipline at Your Site

Interested in a "Captain Zipline" operation at your location? We are looking for new locations for additional top-of-the-line Captain Zipline tours. To learn more about the benefits of a professionally-managed zipline tour on your property, please contact us at (719) 207-4947 or (877) ZIP-LINE.

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