Trip Preparation Info

Frequently Asked Questions

Home Participant Information Trip Preparation & Frequently Asked Questions
  • Prior to making a reservation for the Zipline Tour, Canyon Aerial Course, or Via Ferrata, we encourage prospective adventurers to familiarize themselves with our Trip Preparation Information.  On this page, we have included important information to help make certain your trip is successful and answers to frequently asked questions for our most popular adventures.
  • If you have any questions or concerns, please do not hesitate to call us at (719) 207-4947.

ZIPLINE PARTICIPANT REQUIREMENTS & RESTRICTIONS

  • The adventure challenge programs at Captain Zipline are designed for participants in moderate to good health with average to good mobility.  Due to the physical nature of the activity, some restrictions and requirements apply:

ALL PROGRAMS Requirements

  • All participants and spectators must agree to and sign a participant agreement. Participants under the age of 18 must have their agreement signed by a parent or legal, court-assigned guardian.
  • All courses incorporate short nature walks at various inclines on unpaved, rough trails, which participants and spectators must be able to complete. The courses are set near and in canyons with trails that run along steep cliff edges with loose rock and high exposure.
  • Participants must be able to understand and comply with instructions in English or bring their own translator.
  • Sturdy, closed-toe shoes such as tennis shoes or hiking boots are required. Crocs, flip-flops, sandals or shoes with open toes are not permitted.
  • All participants must disclose heart conditions, artificial joints, recent or recurrent back, neck, and shoulder injuries, mental or physical conditions or any other disorder that could compromise their safety or the safety of others on the course.  If there is any doubt, a medical professional should be consulted prior to participation.
  • Tours are conducted in a remote canyon, over rugged terrain, in areas that can be more than one (1) hour from immediate medical attention.  Those with medical conditions that could necessitate immediate medical access should not participate.

You CANNOT participate if you:

  • Are under the influence of alcohol, illegal drugs or legal drugs that impair you in any way;
  • Are pregnant or think you might be pregnant;
  • Have recent or recurrent neck, back, or musculo-skeletal injuries; have epilepsy or seizure disorders that do not permit you to drive; suffer from a heart condition that may require immediate medical attention; have recently suffered a serious head injury; suffer from recurrent blackouts, nervous system disease, poorly-controlled diabetes and asthma, or any other condition which may pose a danger to yourself or others on the tour; or
  • Have been advised by a doctor not to participate in strenuous or physical activity

LOST CANYON ZIPLINE TOUR Requirements

  • The Lost Canyon Zipline Tour is suitable for singles, couples, families, and groups who wish to play together and create lasting memories.
  • This is an active-participation tour.  Participants must complete a ground school and demonstrate the ability to use equipment, control their speed, and understand and obey guide signals.
  • Weight – 55 lbs. minimum; 250 lbs. maximum for men; less than 190 lbs. for women [due to differences in how weight is carried and typical height]
  • Age – 6 years and older
  • Girth: Abdominal – < 44 inches; Thighs – < 24 inches; must fit into equipment properly
  • Language – Must speak and understand English
  • Visual Acuity – Must be able to see clearly at a distance of 200′
  • Independence – Participants must be able to perform tour activities independent of an aid or parent

CANYON AERIAL COURSE & VIA FERRATA Requirements

The Canyon Aerial Course is designed for individuals seeking a physical challenge to test their core strength, balance, agility, flexibility, and physical prowess.  Groups are welcome.

  • Weight – 70 lbs. minimum; 250 lbs. maximum
  • Age – Canyon Aerial Course: 8 years and older (higher minimum age for the more demanding courses; see chart below); Via Ferrata: 12 years and older
  • Vertical Reach – Must reach 60 inches, standing flat-footed
  • Language – Must speak and understand English
  • Fitness Level – Reasonably active lifestyle and good health
  • Independence – Participants must be able to perform tour activities (transferring equipment, traversing obstacle, following staff instruction, etc.) independent of an aid or parent
  • Supervision – See chart below.
CANYON AERIAL COURSE – AGE & SUPERVISION REQUIREMENTS
  • Supervision requirements are as follows for the Canyon Aerial Course:

 

AGE Yellow Green Blue Black Double Black
8-9 supervised w/ adult NO NO NO
10-11 supervised supervised w/ adult NO NO
12-13 supervised supervised supervised w/ adult NO
14-15 solo solo solo solo NO
16+ solo solo solo solo solo
  • supervised = Adult (18+ years) must be present below course and within sight, monitoring children
  • w/ adult = Adult (18+ years) must accompany child/children on Canyon Aerial Course at ratio of 1 adult: 2 children maximum
  • YELLOW – three (3) courses, JACKRABBIT, MAGPIE, and GOLDEN EAGLE. These are the easiest, entry-level, courses. Beginners and children ages 8 years and above. Platform height up to 15 feet. The GOLDEN EAGLE course will take the Guest over the historical limekiln ruins from the 1890s.
  • GREEN – two (2) courses, COUGAR RUN and FALCON. Easy course although more demanding than Yellow; platform height up to 20 feet.
  • BLUE – two (2) courses, BADGER and WILD CAT. The WILDCAT has the “flying snowboard,” an element that can be experienced with no snow. Challenging course, requires some agility, good balance, strategy, and strength. Platform heights are 24-30 feet. See table above for further specifications.
  • DOUBLE BLACK – RATTLESNAKE. Very difficult course. Requires physical strength, strategy, endurance, and athletic ability. Must be at least 16 years old to do this course. These platforms are 40+ feet in height.

VIA FERRATA Requirements

The Via Ferrata Adventure is designed for individuals seeking a physical challenge and the opportunity to explore rock climbing. Participants should be prepared to traverse and climb cliffs with high exposure.

  • Weight.  55lbs. minimum; 250 lbs. maximum
  • Vertical Reach.  Must be able to reach 60 inches standing flat-footed
  • Language.  Must speak and understand English
  • Fitness Level.  Active lifestyle and reasonably good health
  • Independence – Participants must be able to perform tour activities (transferring equipment, traversing obstacle, following staff instruction, etc.) independent of an aid or parent
  • Supervision – See chart below.
VIA FERRATA COURSES – AGE & SUPERVISION REQUIREMENTS
  • Age & Supervision of Minors.  Children under 14 years of age must be accompanied by a parent on the tour.  Children 15‐17 must have a parent or responsible adult present on‐site.  One adult can supervise one (1) child 10-14 years old and two (2) children 15-17 years old.  Supervising adults must be within one anchor of the child they are supervising.
  • YELLOW – Mountain Goat ( beginner) provides an opportunity to learn how to use the equipment and to become the techniques to safely ascend and traverse the cliffs.
  • GREENDiamondback (beginner) is 200 meters in length and courses along the ledges and crevasse of the cliff. It ends along an open ridge where climbers can choose to complete their adventure on Fortress of Victory Ridge
  • BLUE – Fortress ( intermediate) is 1,100 meters in length. The route traverses the high cliffside along the Arkansas River where hidden rock ledges and shelves offer bighorn sheep refuge from weather and predators. The route ends in a spectacular 150‐foot swinging bridge that overlooks the Arkansas River.
  •  BLACK Victory Ridge ( advanced) is the most demanding of routes and requires intermediate rock climbing skills.

PARK POLICIES

  • Prior to arranging a purchasing tickets for the Lost Canyon Zipline Tour, Canyon Aerial Course, or Via Ferrata, we encourage all participants to review the terms and conditions listed here, as well as in the Participant Waiver/Release Agreements.
  • All participants and spectators must agree to and sign a participant agreement. Participants under the age of 18 must have their agreement signed by a parent or legal, court-assigned guardian.

PARTICIPANT WAIVER/RELEASE AGREEMENTS

CANCELLATIONS & REFUNDS

  • When you book a tour with us, we schedule guides and other support staff for your trip and allocate equipment for your spot.  When participants fail to show or cancel with limited notice,  we still incur staffing expenses and often incur lost opportunity costs. As a result, the following cancellation and refund terms apply:
    • Cancellations less than 14 days before scheduled departure – No refunds
    • Cancellations more than 14 days before scheduled departure time:
      • Canyon Aerial Course (CAC): Refund less $20/person
      • Zipline Tour: Refund less $25/person
      • Via Ferrata: $30/person
    • RESCHEDULING / CHANGE IN ITINERARY FEE

      • Change requests are rare and handled by management on a case-by-case basis.  If after consideration, and at our sole discretion, we approve a change request, the following fees will apply per change request:
        • Canyon Aerial Course (CAC): Refund less $10/person
        • Zipline Tour: Refund less $15/person
        • Via Ferrata: $20/person
    • ARRIVING ON TIME / LATE ARRIVAL

      • Please arrive with adequate time before your scheduled departure to use restrooms and complete waivers. We recommend allowing 30 minutes. No refunds will be issued if you arrive late. If vacancies are available on later departures that day, we may, at our sole discretion, attempt to reschedule you.
  • NO-SHOW POLICY

    • Participants with reserved bookings who fail to show for their reserved time and provide no prior notice of cancellation are liable for the entire fee. This policy applies to all participants, whether their tickets were paid for individually or as a part of a group.  No-shows are not eligible for refund, credit, gift certificate, rescheduling or any other reimbursement.  Guests paying with Captain Zipline gift certificates or vouchers, forfeit the gift certificate or voucher.
  • BAD WEATHER POLICY

    • We operate the rain or shine, snow or blowRarely must tours or programs be cancelled due to inclement weather. During periods of electrical storms, heavy icing, high winds or extreme cold, we will first delay the tour or program. Cancellations are a last option.  We reserve the right to postpone any tour for up to one hour.  In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you. If you have completed part of the course and the course must be closed due to inclement weather, the cost of the tour will be prorated and refunds issued, or we will work to reschedule you to complete the tour at another time. If you have questions about the weather, please call. We will only call you if we know the tour you are scheduled on will definitely need to be cancelled or rescheduled.
  • SCREENING & PARTICIPANT SUITABILITY

    • We reserve the right to refuse any of our tours to anyone at any time at our sole discretion. Such right shall not constitute an obligation by us to refuse the right to participate to anyone.

PREPARING FOR YOUR TRIP

  • Guests who arrive properly prepared stand to get the most out of their adventure with us.  

MEETING SITE & DEPARTURE LOCATION

  • Visitor Center/Meeting Site – Trips depart from the Captain Zipline Visitor Center at 1500 County Road 45, Salida, CO 81201.
    View Map & Directions  |  Map Route on Google Maps.
  • Adventure Park Location – Guests are transported by company vehicles or may car-pool to the adventure park site, depending upon the volume of activity and time of year of the tour.
  • Check-in Time – You must check-in 30 mins. prior to the scheduled trip time. Tours depart on-time. No-shows or late arrivals will not be credited or rescheduled and lose the right to a credit or refund.
  • Food – No food is permitted in our transport vehicle or on the tour.

WHAT TO WEAR

  • Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program. We recommend wearing several layers as conditions on the courses can change during the span of the program. Consideration should be given to the type of program: in general, the canopy tour and team building are passive activities; the treetop obstacle course and climbing are highly active.
    • Warm Weather (60°F/15°C or above): Pants or longer shorts, long- or short-sleeved shirt or wind jacket, sturdy, closed-toe shoes or light hiking boots, rain gear, and/or sunscreen.
    • Cool Weather (32°F/0°C to 60°F/15°C): Long underwear, turtleneck or long-sleeved shirt; sweatshirt, sweater or fleece jacket; long pants, light-weight jacket, athletic shoes or light hiking boots, light fleece or wool gloves, and rain gear.
    • Cold Weather (32°F/0°C and below): All cool weather gear plus a pair of insulated, waterproof boots, winter-weight jacket, ski pants, neck warmer, fleece or wool hat, ski goggles or wrap

CLOTHING NOTES

  • For best comfort in the harnesses, we recommend long pants or longer shorts.  Shirts should be long enough to tuck into the pants to prevent the harness from rubbing on the skin.
  • No baggy clothing, skirts or dresses
  • Guests with long hair should bring a hair tie or clip to pull their hair back.
  • Sun glasses are permitted throughout the year.  Sun glasses or ski goggles are recommended during cold weather and on days where rain or snow is predicted.  We recommend that all eyewear be secured with a retainer strap.
  • Dress prepared for periods of activity and inactivity.
  • Guests must wear sturdy, closed-toe shoes or boots. Sandals, flip flops, slip-ons, barefoot running shoes, and Crocs are NOT acceptable and guests without proper footwear will be turned away without refund.
  • Captain Zipline cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT TO BRING

  • An adventurous spirit.
  • Cameras and video cameras with retaining straps are welcome on the practice cables and first traverse of the Zipline Tour but then must be checked at the Guide Shack. We do not recommend bringing cameras on the Canyon Aerial Course, although pictures can be taken from below the Canyon Aerial Course. Cameras and cell phones are not allowed on the Via Ferrata Courses.
  • All sunscreen and bug repellent must be applied prior to the start of the tour and may not be reapplied once the harnesses and equipment have been put on.
  • Necessary medications.Our courses traverse areas with limited access where advanced medical help could be some time away.Please bring with you all the medication that might be immediately necessary to prevent onset of a more serious condition such as asthma inhalers, nitroglycerin pills, EpiPens, insulin, etc.
  • Food, water, and snacks for before or after the program at the Visitors Center only.
  • Money to purchase Captain Zipline gear and to tip your guides.  8-10% is the customary gratuity.

WHAT NOT TO BRING

  • Pets. No accommodations will be made for pets on the tour or at the Captain Zipline Visitor Center. Please leave pets at home.
  • Smoking and chewing tobacco, alcohol, or drugs are not allowed on the trip or on the grounds.
  • Food and chewing gum are not allowed on the courses.
  • Backpacks, hip sacks, and purses are not allowed on the Zipline Tour, Canyon Aerial Course, or Via Ferrata because they can distort balance and cause participants to invert while traversing lines or hanging from the harness.
  • Cell phones are permitted on course, however, we respectfully request that you place your phone on airplane mode to prevent interruptions that could impact the wilderness experience others are seeking. Captain Zipline cannot be responsible for dropped or damaged cell phones, electronics or valuables carried along on the tour.All personal property is brought at the owner’s risk.

SPECTATORS

  • Spectators are permitted but must be pre-arranged. There is a $15/spectator fee.  All spectators must sign a Participant Waiver/Release Agreement and remain in designated areas throughout the course.  

FREQUENTLY ASKED QUESTIONS

  • How safe are zipline tours and aerial adventure park activities?
  • The Lost Canyon Zipline Tour and Canyon Aerial Course were built using standards set by the Association of Challenge Course Technology (ACCT), the professional organization that sets installation, inspection, operation, and certification standards for the challenge course industry.
  • Both courses meet and abide by the regulations of the State of Colorado.
  • Our staff check each participant’s equipment and instruct participants prior to embarking on the Lost Canyon Zipline Tour. Because we cannot eliminate every risk, it is each participant’s responsibility to understand and follow all instructions, and to listen and obey the guides at all times. All guests are required to follow the safety policies and procedures of Captain Zipline and its guides.  Further, all guests are required to sign a Participant Waiver/Release Agreement (Participant Assumption of Risks, Acknowledgment of Inherent Risks and Indemnity Agreement in favor of Captain Zipline Adventure Park) upon their arrival.
  • Are the courses certified?
  • The Lost Canyon Zipline Tour and Canyon Aerial Course undergo annual inspections by professional, third-party inspectors that meet the requirements of the State of Colorado and are audited by the State of Colorado. Each course is periodically inspected to meet requirements of the manufacturers and pre-use inspections are completed each day prior to participant use.
  • What training do the staff receive?
  • Our staff receive training in inspecting and operating the equipment and courses, instructing/guiding guests through the courses, and enacting emergency and rescue procedures should there be a need.
  • How physically demanding are the tours?
  • The Lost Canyon Zipline Tour is the least physically demanding. Still, moderate core strength and agility is required to maintain an upright position in the harness and some hiking up moderate inclines on lose, uneven terrain is required.While not required on tour, participants should be comfortable hiking a brisk mile and climbing a 16’ ladder
  • The Canyon Aerial Course and Via Ferrata Courses are designed for those who like to get physical.  Course routes are colored coded (similar to ski runs) to indicate level of difficulty.  Yellow and green courses require participants to balance across wobbly bridges, foots cables, and to have the core and upper body strength to maintain a stable position.  Blue, red, black and double black courses are designed for physically active participants who are athletic and train regularly.  They require physical strength, agility, balance, and flexibility and should not be attempted by individuals who do not regularly workout or participate in sports or other physical activities.  Participants are encouraged to move at their own pace and to take breaks as needed.  Participants must complete the course in order or grade or receive Guide approval before entering a Blue, Red, or Black course level.
  • How do I make a reservation?

  • Click any of the BOOK NOW buttons or links found on the website to check availability and purchase tickets, or call (719) 207-4947 during standard office hours.What are the hours of operation?
  • We encourage guests to check availability and departure times using our online reservation system; groups are encouraged to call (719) 207-4947 or Check online now.
  • The following guidelines apply:
    • LOST CANYON ZIPLINE TOUR
      • The Lost Canyon Zipline Tour is offered year-round.
      • June – August: Trips at 9AM and 1PM with additional departures as needed at 10AM, 2:30PM and 4:30PM. Our 2:30PM is the most popular with rafting guests and is commonly reserved by our direct booking partners.
      • September – May: Trips are usually scheduled on weekends, but custom trips are available for groups of 4 or more.
      • Moonlight trips are available by request for groups who have previously completed the tour.
    • CANYON AERIAL COURSE
      • Offered during the summer and with advance notice during the off-season to groups of 10 or more.
      • JUNE – AUGUST: Daily from 9AM to 6:30PM (last departure at 4PM)
    • VIA FERRATA
      • Offered spring to fall with advance booking.

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