PARTICIPANT WAIVER/RELEASE AGREEMENTS

Agreements can be downloaded here and signed in advance of the program, signed on-site, or completed online (for those who make reservations online).  All participants and spectators must read, agree to and sign a participant agreement. Participants under the age of 18 must have a signed agreement by a parent or legal, court-assigned guardian.

• View/Sign Participant Agreement

CANCELLATIONS & REFUNDS

When you book a tour with us, we schedule guides and other support staff for your trip and allocate equipment for your spot.  When participants fail to show or cancel with limited notice, we still incur staffing expenses and often incur lost opportunity costs. As a result, the following cancellation and refund terms apply:

• Cancellations 8 days prior to tour dates will receive a full refund.
• Cancellations within 7 days wills receive a 50% refund.
• Cancellations within 24 hours are NON-REFUNDABLE. 

RESCHEDULING / CHANGE IN ITINERARY FEE

Change requests are rare and handled by management on a case-by-case basis. 

Check-in is 30 minutes before your scheduled departure. No refunds will be issued if you arrive late. If vacancies are available on later departures that day, we will make every effort to reschedule you.

NO-SHOW POLICY

Participants with reserved bookings who fail to show for their reserved time and provide no prior notice of cancellation are liable for the entire fee. This policy applies to all participants. No-shows are not eligible for refund, credit, gift certificate, rescheduling or any other reimbursement. Guests paying with Captain Zipline gift certificates or vouchers, forfeit the gift certificate or voucher.

BAD WEATHER POLICY

We operate the rain or shine, snow or blow. Rarely must tours or programs be cancelled due to inclement weather. During periods of electrical storms, heavy icing, high winds or extreme cold, we will first delay the tour or program. Cancellations are a last option. We reserve the right to postpone any tour for up to one hour. In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you. We will call you if the tour you are scheduled on will need to be cancelled or rescheduled.

SCREENING & PARTICIPANT SUITABILITY

We reserve the right to refuse any of our tours to anyone at any time at our sole discretion. Such right shall not constitute an obligation by us to refuse the right to participate to anyone.

Visitor Center/Meeting Site – Trips depart from the Captain Zipline Visitor Center at 520 County Road 54, Salida, CO 81201. Please start your navigation when you depart, there is no phone service once you get closer to our location.
View Map & Directions  |  Map Route on Google Maps.

Check-in Time –  check-in 30 mins. prior to the scheduled trip time. Tours depart on-time. No-shows or late arrivals will not be credited or rescheduled and lose the right to a credit or refund.

WHAT TO WEAR

Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program.

• No skirts or dresses
• Guests with long hair should bring a hair tie or clip to pull their hair back.
• Dress prepared for periods of activity and inactivity.
• Guests must wear sturdy, closed-toe shoes. 
• Captain Zipline cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT NOT TO BRING

• Pets. No accommodations will be made for pets on the tour or at the Captain Zipline Visitor Center. Please leave pets at home.
• Smoking and chewing tobacco, alcohol, or drugs are not allowed on the trip or on the grounds.

SPECTATORS

• Spectators are permitted and must sign a Participant Waiver/Release Agreement and remain in designated areas throughout the course.