ARRIVING ON TIME / LATE ARRIVAL

BAD WEATHER POLICY

We operate the rain or shine, snow or blow. Rarely must tours or programs be cancelled due to inclement weather. During periods of electrical storms, heavy icing, high winds or extreme cold, we will first delay the tour or program. Cancellations are a last option.  We reserve the right to postpone any tour for up to one hour.  In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you.  If you have questions about the weather, please call. We will call you if we know the tour you are scheduled on will need to be cancelled or rescheduled.

SCREENING & PARTICIPANT SUITABILITY

We reserve the right to refuse any of our tours to anyone at any time at our sole discretion. Such right shall not constitute an obligation by us to refuse the right to participate to anyone.

Visitor Center/Meeting Site – Trips depart from the Captain Zipline Visitor Center at 520 County Road 54, Salida, CO 81201. Please start your navigation when you depart, there is no phone service once you get closer to our location.
View Map & Directions  |  Map Route on Google Maps.

Check-in Time –  check-in 30 mins. prior to the scheduled trip time. Tours depart on-time. No-shows or late arrivals will not be credited or rescheduled and lose the right to a credit or refund.

WHAT TO WEAR

Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program.

• No skirts or dresses
• Guests with long hair should bring a hair tie or clip to pull their hair back.
• Dress prepared for periods of activity and inactivity.
• Guests must wear sturdy, closed-toe shoes. 
• Captain Zipline cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT NOT TO BRING

• Pets. No accommodations will be made for pets on the tour or at the Captain Zipline Visitor Center. Please leave pets at home.
• Smoking and chewing tobacco, alcohol, or drugs are not allowed on the trip or on the grounds.

SPECTATORS

• Spectators are permitted and must sign a Participant Waiver/Release Agreement and remain in designated areas throughout the course. 

PARTICIPANT WAIVER/RELEASE AGREEMENTS

Agreements can be downloaded here and signed in advance of the program, signed on-site, or completed online (for those who make reservations online).  All participants and spectators must read, agree to and sign a participant agreement. Participants under the age of 18 must have a signed agreement by a parent or legal, court-assigned guardian.

• View/Sign Participant Agreement

CANCELLATIONS & REFUNDS

When you book a tour with us, we schedule guides and other support staff for your trip and allocate equipment for your spot.  When participants fail to show or cancel with limited notice,  we still incur staffing expenses and often incur lost opportunity costs. As a result, the following cancellation and refund terms apply:

• Cancellations less than 14 days before scheduled departure – No refunds
• Cancellations more than 14 days before scheduled departure time:
  • Canyon Challenge Course (CCC): Refund less $20/person
  • Zipline Tour: Refund less $25/person
  • Via Ferrata: $30/person

RESCHEDULING / CHANGE IN ITINERARY FEE

Change requests are rare and handled by management on a case-by-case basis.  If after consideration, and at our sole discretion, we approve a change request, the following fees will apply per change request:

• Canyon Challenge Course (CCC): Refund less $10/person
• Zipline Tour: Refund less $15/person
• Via Ferrata: $20/person

Please arrive with adequate time before your scheduled departure to use restrooms and complete waivers. We recommend allowing 30 minutes. No refunds will be issued if you arrive late. If vacancies are available on later departures that day, we may, at our sole discretion, attempt to reschedule you.

NO-SHOW POLICY

Participants with reserved bookings who fail to show for their reserved time and provide no prior notice of cancellation are liable for the entire fee. This policy applies to all participants, whether their tickets were paid for individually or as a part of a group.  No-shows are not eligible for refund, credit, gift certificate, rescheduling or any other reimbursement. Guests paying with Captain Zipline gift certificates or vouchers, forfeit the gift certificate or voucher.

BAD WEATHER POLICY

We operate the rain or shine, snow or blow. Rarely must tours or programs be cancelled due to inclement weather. During periods of electrical storms, heavy icing, high winds or extreme cold, we will first delay the tour or program. Cancellations are a last option. We reserve the right to postpone any tour for up to one hour. In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you. If you have completed part of the course and the course must be closed due to inclement weather, the cost of the tour will be prorated and refunds issued, or we will work to reschedule you to complete the tour at another time. If you have questions about the weather, please call. We will only call you if we know the tour you are scheduled on will definitely need to be cancelled or rescheduled.

SCREENING & PARTICIPANT SUITABILITY

We reserve the right to refuse any of our tours to anyone at any time at our sole discretion. Such right shall not constitute an obligation by us to refuse the right to participate to anyone.

Visitor Center/Meeting Site – Trips depart from the Captain Zipline Visitor Center at 1500 County Road 45, Salida, CO 81201. Please start your navigation when you depart, there is no phone service once you get closer to our location.
View Map & Directions  |  Map Route on Google Maps.

Adventure Park Location – Guests are transported by company vehicles or may car-pool to the adventure park site, depending upon the volume of activity and time of year of the tour.

Check-in Time – You must check-in 30 mins. prior to the scheduled trip time. Tours depart on-time. No-shows or late arrivals will not be credited or rescheduled and lose the right to a credit or refund.

Food – No food is permitted in our transport vehicle or on the tour.

WHAT TO WEAR

Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program. We recommend wearing several layers as conditions on the courses can change during the span of the program. Consideration should be given to the type of program: in general, the canopy tour and team building are passive activities; the treetop obstacle course and climbing are highly active.

• Warm Weather (60°F/15°C or above): Pants or longer shorts, long- or short-sleeved shirt or wind jacket, sturdy, closed-toe shoes or light hiking boots, rain gear, and/or sunscreen.
• Cool Weather (32°F/0°C to 60°F/15°C): Long underwear, turtleneck or long-sleeved shirt; sweatshirt, sweater or fleece jacket; long pants, light-weight jacket, athletic shoes or light hiking boots, light fleece or wool gloves, and rain gear.
• Cold Weather (32°F/0°C and below): All cool weather gear plus a pair of insulated, waterproof boots, winter-weight jacket, ski pants, neck warmer, fleece or wool hat, ski goggles or wrap

CLOTHING NOTES

• For best comfort in the harnesses, we recommend long pants or longer shorts.  Shirts should be long enough to tuck into the pants to prevent the harness from rubbing on the skin.
• No baggy clothing, skirts or dresses
• Guests with long hair should bring a hair tie or clip to pull their hair back.
• Sun glasses are permitted throughout the year.  Sun glasses or ski goggles are recommended during cold weather and on days where rain or snow is predicted.  We recommend that all eyewear be secured with a retainer strap.
• Dress prepared for periods of activity and inactivity.
• Guests must wear sturdy, closed-toe shoes or boots. Sandals, flip flops, slip-ons, barefoot running shoes, and Crocs are NOT acceptable and guests without proper footwear will be turned away without refund.
• Captain Zipline cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT TO BRING

• An adventurous spirit.
• Cameras and video cameras with retaining straps are welcome on the practice cables and first traverse of the Zipline Tour but then must be checked at the Guide Shack. We do not recommend bringing cameras on the Canyon Challenge Course, although pictures can be taken from below the Canyon Aerial Course. Cameras and cell phones are not allowed on the Via Ferrata Courses.
• All sunscreen and bug repellent must be applied prior to the start of the tour and may not be reapplied once the harnesses and equipment have been put on.
• Necessary medications. Our courses traverse areas with limited access where advanced medical help could be some time away. Please bring with you all the medication that might be immediately necessary to prevent onset of a more serious condition such as asthma inhalers, nitroglycerin pills, EpiPens, insulin, etc.
• Food, water, and snacks for before or after the program at the Visitors Center only.
• Money to purchase Captain Zipline gear and to tip your guides.  8-10% is the customary gratuity.

WHAT NOT TO BRING

• Pets. No accommodations will be made for pets on the tour or at the Captain Zipline Visitor Center. Please leave pets at home.
• Smoking and chewing tobacco, alcohol, or drugs are not allowed on the trip or on the grounds.
• Food and chewing gum are not allowed on the courses.
• Backpacks, hip sacks, and purses are not allowed on the Zipline Tour, Canyon Challenge Course, or Via Ferrata because they can distort balance and cause participants to invert while traversing lines or hanging from the harness.
• Cell phones are permitted on course, however, we respectfully request that you place your phone on airplane mode to prevent interruptions that could impact the wilderness experience others are seeking. Captain Zipline cannot be responsible for dropped or damaged cell phones, electronics or valuables carried along on the tour.All personal property is brought at the owner’s risk.

SPECTATORS

• Spectators are permitted but must be pre-arranged. There is a $15/spectator fee.  All spectators must sign a Participant Waiver/Release Agreement and remain in designated areas throughout the course.